Privacy Policy

Privacy Policy

Last updated: 23/10/2025

At Side by Side Wellbeing & Support, we are committed to protecting your privacy and handling your personal data with transparency, care, and respect. This policy explains how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR).

📋 What Information We Collect

We may collect and process the following personal data:

Your name, email address, phone number, and postal address

Information you provide when contacting us or using our services

Health or care-related details you choose to share

Website usage data (e.g. IP address, browser type, pages visited)

🛠 How We Use Your Information

We use your data to:

Respond to enquiries and provide care-related support

Manage bookings, consultations, or service requests

Send updates or newsletters (only if you’ve opted in)

Improve our website and services

Comply with legal and regulatory obligations

We will never sell your data or use it for unrelated marketing purposes.

📬 Communications

If you contact us via our website or sign up for updates, we may follow up by email or phone. You can opt out of communications at any time by contacting us or using the unsubscribe link in emails.

🍪 Cookies

Our website uses cookies to enhance your experience and collect anonymous usage data. You can manage cookie preferences through your browser settings. 

🔒 Data Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access. Your data is stored securely and only retained for as long as necessary.

👥 Your Rights Under UK GDPR

You have the right to:

Access the personal data we hold about you

Request corrections or deletions

Withdraw consent at any time

Object to certain types of processing

Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at: Email: claire@sidebysidecare.co.uk Phone: 07761 096305

📞 Contact Us

If you have any questions about this policy or how your data is handled, please get in touch: Side by Side Wellbeing & Support, 7 Glan Preseli, Llanddewi Velfrey, Pembrokeshire SA67 7PG. claire@sidebysidecare.co.uk  07761 096305